Parent Support Hub

To log in Visit Skyward Family Access and enter your username and password. 

Forgotten your Login/Password

If you have forgotten your login or password, just click on the Forgot Your Login/Password Link and follow the prompts.

• If you don’t know your password or a password was not provided by the district, you have a few options:

  • 1. If you have a current email address on file, you can click on the “Forgot your Login/Password?” link to reset your account.

  • 2. If you do not know your login information, and you are not able to reset your login with the link, you can contact Tiffany Childs to have your account reset.

    YOU MUST INCLUDE THE FOLLOWING INFORMATION IN THE EMAIL:

    • Your Name (Primary Guardian)

    • Your Current Email Address

    • Your Phone Number

    • Your Student’s Name

    • Your Student’s Grade

• The first time you login, you should be prompted to reset your password.

• If not, you can reset it by selecting the “Account Setting” link on your “Family Access Dashboard” (See next image). Password must be at least 8-characters long and contain at least one number.

You can download the Skyward Mobile App to stay in the know on the go

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Note:

Online forms CANNOT be completed in the mobile app.

After logging into Skyward Family Access, select My Account to change your username, password, contact information, language and notification preferences.

Online forms are the way staff and parents communicate with one another regarding student permissions, protocols and involvement in school related activities. 

Parents need to read the content of each form carefully, verify the chosen options and/or fill out the fields each year. Changes are made to content from year to year. It is very important to review each form's content and the chosen options, even if they appear the same, BEFORE completing a step.

Back to School Forms are opened at the start of each new school year and must be completed each year for each student in the district.

City View ISD Student Registration Instructions

To register your current/returning student, visit the City View ISD website and go to Family Resources and then select Enrollment and Registration.

If your student(s) is CURRENT or RETURNING, click on the “Current/Returning Student Online Enrollment” Button.

• Log into Skyward Family Access. Your username should be your (The Guardians) first name-dot-last name (ie..pa.rent).

**Only the primary guardian from the primary family can register a student. Other guardians will only have access to view registration and update their own contact information.

• To register, click on the “Go to Online Registration (RETURNING STUDENT) for ” link.

• You will need to complete this step for each student you have to register.

  • To select a student, click on the dropdown arrow (see below) and choose the student you wish to proceed with.            

• You will start on Step 1a (Verify Student Information).

• Verify/Edit any information that you can on the page.

• When done editing, click on the “Complete Step 1a” button.

• Click on the “Next Step” button to move to Step 1b (Family Address)

• After you click a “Complete Step” button it will change to an “Edit Step” button. If you want to re-edit a step, click this button. When done editing, click the “Complete Step” button again.

• Notice that when you have completed a step and hit the “Complete Step” button, a green check will appear next to that step on the right.

**For any family member to get information using ParentSquare, they MUST be listed as a guardian in Skyward and the email and phone number added must be accurate**

• When you get to Step 1e (Emergency Contacts), you can use the links circled below to add or delete emergency contacts. You may have up to 3 emergency contacts listed.

• Verify that all steps have been completed (Green Checks).

• Hit the “Submit Online Registration” button

• When you see the screen below, you are done registering this student.

• If you have other students to register, you can click the “Home” button in the top left corner to return to your “Family Access Dashboard” and complete another registration.

• Otherwise, you can click the “Exit” button in the top right corner.

**If you still need assistance, please contact the district**

FAQs

1. Who can fill out the forms?

   • Currently, only guardians listed in Family #1.

2. Can guardians complete a step and return to edit it later if needed?

   • Yes, as long as the process is open, they can open the steps back up to remove the “completed” checkmark and edit the document. 

3. If a guardian makes a change in one of the forms, do they have to mark the step completed again?

   • Yes, once guardians open forms back up and remove completion checkmarks, the forms' status go back to non completed. The guardian has to mark the appropriate step(s) AND the final step as “complete” before the checkmark will reappear.

4. Does the online form completion process work on any device and system?

   1. No, currently it works best on a computer with Google Chrome, Internet Explorer, Safari or Firefox browsers. Most mobile device browsers will not work.

5. How do guardians get help? 

   • For general questions or support needed for completing this process, they should contact the campus point of contact using the email link found on the first page of the process. 

   • For technical support, they should use the link located on the left of their main page to submit a help request.

6. Do guardians have to fill out new forms each year? 

   • Yes, there are some forms are are required each year to be filled out. If we do not require a form or it will carry over from the previous year, we will not include it in your items for review.

7. What if the student information provided on the form is incorrect? 

   • Some forms pull in data to print on the form from the student's records. One of the first steps completed by guardians is confirming that data. The information should be correct by the time guardians reach the form. If it is not, guardians cannot change it on the form themselves. Instead, they will need to return to the step for Student Information and make the changes there. If they cannot change it, they have to contact the campus to get it corrected.

After logging into Skyward Family Access and choosing the student you wish you view, select the Gradebook link from the menu. Once the screen loads, you can click on the Display Options button next to the student name and select the Show Assignments option to view individual assignment grades.

Anything blue text can be clicked on to reveal more information.

1. You can click a blue grade to see summarized information for assignment scores. 

2. To view teacher comments for an assignment, click the blue assignment title followed by the blue comment bubble (next to the grade) in the Assignment Details pop-up. Not all assignments will contain comments.

Note

Click the District Links link at the top of the screen to view explanations of term codes for grades.

After logging into Skyward Family Access, click the Portfolio link. A PDF file will be generated when you select a report. You can choose to view and/or print the PDF file.

Note

It may prompt you to electronically sign the document.

Use the attendance tab on the side column to access attendance for your student(s) on all campuses. Make sure you have selected your students name from the dropdown menu to see the student of your choice.